Frequently Asked Questions

We have made it easy for you to access important information about the products and services provided on AccessRx.com. A convenient list of the most popular questions asked by AccessRx.com customers appears below. If your questions are not answered by the FAQ, please call one of our friendly customer service representatives at: 1-800-467-0297.


Prescription Ordering

Shipping

No Additional Fees

Payment

Log-In/Password Retrieval


Prescription Ordering

Should I be concerned about buying prescription medications online?

Rest assured that when you purchase from AccessRx.com you are dealing with a U.S.-based an online facilitator that contracts with state-licensed physicians and pharmacists in the U.S. We provide only FDA-approved, brand-name medications and our website is fully secure.

You should take care not to purchase online medications from companies that are not based in the U.S., as these companies often sell counterfeit versions of FDA-approved medications. There is a legitimate risk involved when purchasing medications from foreign online pharmacies, according to the U.S. Food and Drug Administration, because many of these drugs contain unsafe ingredients. These medications are often described by foreign companies as the "generic" version of U.S. brand-name medications (such as Viagra), but they are considered to be illegal in the U.S. These "non-genuine" medications made outside the U.S. are often much cheaper, but they may be ineffective and/or harmful to your health. It's simply not worth the risk.

What is Erectile Dysfunction?

Erectile dysfunction is characterized by the inability to get or maintain an erection during sexual intercourse. It’s caused by a variety of factors, including medical conditions, smoking, certain medications, injuries, alcohol use, psychological conditions, and hormonal changes. For many men, erection problems are a normal part of aging. Occasional erectile difficulties do not necessarily indicate erectile dysfunction, but if the problem persists for weeks or months, you should contact your doctor.

Some men with erectile dysfunction are too embarrassed to seek help from their doctor. However, erectile dysfunction is a common and highly treatable disorder. If you have been having erection problems, it’s important to see your doctor because erectile dysfunction can be a symptom of an underlying health condition. If that’s the case, treating the underlying condition will usually resolve your erection problems.

There are numerous effective treatments for erectile dysfunction. For most men, erection problems can be fixed by simply taking a pill. Your doctor might also recommend other measures like exercise, weight loss, or smoking cessation to treat erectile dysfunction. Your doctor can help you choose the treatment that’s right for you. The important thing to remember is that if you’re having erection problems, help is available. Click to read more about Erectile Dysfunction

What are the Symptoms of Erectile Dysfunction?

The main sign of erectile dysfunction is the inability to get or maintain a sufficient erection for sexual intercourse. Some men might also experience anxiety, relationship problems, and reduced sexual desire. If you only have erection problems occasionally, you probably don’t have a medical problem because all men experience erection problems at some point in their lives. Click to read more about Erectile Dysfunction Symptoms

Our Erectile Dysfunction Medications

Viagra
Viagra is an FDA-approved drug used to treat erectile dysfunction, manufactured by Pfizer. It works by relaxing the muscles in the penis, resulting in increased blood flow and an erection. Viagra can be taken orally in 25mg, 50mg, or 100mg doses. Click to Buy Viagra from AccessRX

Cialis
Cialis is a prescription medication used to treat erectile dysfunction. Also called “the weekend pill,” Cialis is unique because its effects last up to 36 hours. It works by relaxing the muscles in the penis, which increases the blood flow and facilitates an erection. Click to Buy Cialis from AccessRX

Levitra
Levitra is an FDA-approved prescription medication used to treat erectile dysfunction. It is commonly used when other medications fail to work. Like Viagra and Cialis, it works by relaxing the muscles in the penis, which increases blood flow. Click to Buy Levitra from AccessRX

Cialis Daily
Cialis Daily is a once per day medication used to treat erectile dysfunction. It’s unique because it’s taken every day, regardless of the timing of sexual activity. Like regular Cialis, it works by relaxing the muscles in the penis and increasing blood flow, which helps you get an erection. Click to Buy Cialis Daily from AccessRX

Staxyn
Staxyn is a prescription medication used to treat erectile dysfunction. You take Staxyn on an as-needed basis approximately 60 minutes before sexual activity. It works by increasing blood flow to the penis. In conjunction with sexual stimulation, Staxyn can help you get and maintain an erection for sexual intercourse. Click to Buy Staxyn from AccessRX

Stendra
Stendra is the newest medication approved by the FDA to treat erectile dysfunction. Stendra is particularly fast acting. Clinical trials have shown that it can work in as little as 15 minutes. Like Viagra, Cialis, Levitra, and Staxyn, it works by increasing blood flow to the penis. Click to Buy Stendra from AccessRX


Will my personal information, including medical history, be kept private?

Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it becomes necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason unless required to do so by law.


How does an online consultation work?

As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.


How can I verify that the medication is authentic/brand-name?

You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all medication you receive. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our contracted physicians or pharmacists.

Be wary of companies not based in the U.S., as you may receive "non-genuine" pills those foreign companies say are the "generic" version of FDA-approved, brand-name drugs (such as Viagra) that are still under patent. These foreign, "generic" versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective but also hazardous to your health.


What prescription medications do you dispense?

Please view our product pages to see the prescription items we sell. Our team of contracted physicians and pharmacists focus their expertise in the areas of Men's Health, Hair Loss, Weight Loss, Stop Smoking, Flu Prevention, Weight Loss, Sexual Health, Allergies, Skin Care, and Digestion Relief.


How do I place an order?
  1. Find the Medication(s)
    1. Medications are located on the left side of the homepage and are listed by categories
    2. View the medication pricing list by clicking on "Product Pricing" at the top-left of the homepage
    3. Add the item(s) to your shopping cart
    4. * You may order more than one medication per transaction
  2. Create a Member Account
    1. If you do not already have an account, fill out the patient contact information page
    2. Enter all required information, including a functional e-mail address, and your password. It is beneficial to you to enter your functional email address as your order confirmation and important discount offers will be emailed to you.
    3. * You can track your order history and edit your account profile
  3. Online Consult
    1. Complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription
    2. * No Processing Charge
  4. Re-Orders
    1. Log in to your existing account with your email address and the password you picked for yourself. You may also call 1-800-467-0297 and talk to the web support team if you have questions about this or need assistance. You may also call 1-800-467-0297 if you would like us to take your order over the phone in just a few minutes. Our customer support staff is available Mon-Wed: 6 a.m. to 8 p.m, Thu-Fri: 6 a.m. to 7 p.m. , Sat: 7 a.m. to 5 p.m. , and Sun: 9 a.m. to 4 p.m. MST.
  5. Pay by Credit Card or Money Order
    1. We accept Visa, MasterCard and American Express
    2. You may also pay with a money order
    3. * We are PCI-compliant and use the latest encryption software to keep your information secure

Do you require a prescription to order?

Yes, we do require a prescription to order our medications. We offer two options for our valued customers:

1. If you do not have a prescription, complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. There is no extra charge for this service.

2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 480-505-5727 or scan and e-mail your prescription to us.


How does the patient verification process work?

Secure Medical uses IDology's ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical's online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.


Am I Required to Complete an Audio or Video Consult to Process My Order?

Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days and a Patient may reorder multiple times during this period.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Meetings app from the iTunes App Store for iOS or on Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab, and click Meetings. Under Meetings for Desktop, click Download for Mac or download for PC, depending on your type of desktop. The app will begin downloading in your browser.

Join HIPAA compliant HD video conferences using any computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™) or smartphone (iPhone® or Android).

To be ready for your the required online consult, please first download and install the RingCentral Meeting App for your Desktop, Tablet or Smartphone using the link below: https://www.ringcentral.com/apps/?compatibility=ringcentral&q=meetings

States that require a HIPAA compliant Video Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. AL, ID, IL, ME, MN, NC, NM, WA.

States that require a HIPAA compliant Audio Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. AA, AE, AP, AZ, CA, CO, CT, DC, FL, GA, IA, IN, KS, KY, MA, MI, MO, MT, ND, NH, NJ, NV, NY, OH, OK, PA, SD, TN, TX, UT, VA, WI, WV.


Do You Accept Insurance?

We are happy to accept HSA, FSA or other types of insurance cards. These cards must have a Visa or MasterCard logo on the front of the card. However, each card issuer has their own rules of use that we do not control. Should you choose to use that card and your issuer then declines our authorization request, we will contact you to discuss other payment options. We will be happy to generate a detailed invoice for you to submit to your insurance company for reimbursement. We suggest that you first call your insurance provider to ensure that they do, in fact, cover the product you wish to order.


May I have my prescription filled at another pharmacy?

A. Yes, If you choose to have your prescription filled by a pharmacy outside our network, we will assess you a $125.00 processing fee. At AccessRx we include the cost of your Physician consultation, your medical records and the pharmacy dispense fees for your prescription into the cost of the medicine you purchase.


No Additional Fees

Does the physician or pharmacy charge a processing fee?

No, our contracted physicians and pharmacies do not charge any additional fees, period. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain - there will never be any hidden charges on our website.


Is there a membership fee?

As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.


Shipping

What are your shipping policies?

Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt. However, orders placed before 3 p.m. EST are generally processed and shipped the same day unless we require more information from the patient. This could include: wrong address, missing apartment #, wrong postal codes, etc.. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however, it is not a guarantee.

If you order online before 3 p.m. EST, and you want your order to arrive the next day, please call our customer service department immediately after you place your order online. We confirm all online orders via phone, and your direct call to us will help expedite the processing and shipment of your medication.

At the time of your order, you may select overnight, 2-day, or priority shipping (typically 3-5 days). Please note that express shipping is calculated from the time the order is picked up by the carrier - not from the time the order is placed with us. Please remember that carriers consider Sundays and holidays as non-business days, so they will not make pickups or deliveries on those days.


Can I ship to a PO Box or military (APO/FPO) address?

Yes, we ship to APO/FPO addresses.


Can I pick up my package at a FedEx shipping location?

Yes, if you are not available to sign for your package at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. Our customer service team can help you locate a FedEx shipping location, or you can type in your zip code at www.FedEx.com to find a location. Be sure to select a "Hold-At" facility or a Fed Ex Office location. Fed Ex will hold a package for up to 7 days at a pick-up location.


Do you ship internationally?

No, AccessRx is based in Arizona, and we only ship to the US.


Is a signature required for delivery of my package?

All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery. However, if you will not be around to sign for the package, please call 1-800-990-9681 ext. 460 to change this signature requirement. Additional fees may apply.


Is the packaging for my shipment discreet?

Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package.


What is your cancellation policy?

You may cancel your order before it is shipped by calling 1-800-467-0297. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.


How do I track order shipments?

Order tracking numbers will be provided for all shipments. To track a shipped order, please go to FedEx or USPS and enter your tracking number. For more specific information, call our customer service department at 1-800-467-0297 or if you chose Fed Ex as your carrier, visit the carrier's website and enter the tracking number there.


What if my package cannot be delivered?

If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mailbox or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.

If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.


What is your return policy?

Medication that is unopened and not tampered with can be returned under certain circumstances if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee. Please call us at 1-800-467-0297 if you have questions about a return or package refusal.


Is there a fee for a change of address after an order has shipped?

Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.


Where is the Pharmacy Located?

AccessRx contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.


Payment

What are my payment options?

We accept Visa, MasterCard and American Express credit cards, as well as money orders. Ordering is completely secure. The transaction on your billing statement may appear as Secure Medical or Accessrx.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. See our Privacy and Security Policy for more details. More information about money orders is included below.

Money Orders

If you choose to pay with a money order, you can mail it to the address below:

AccessRx.com (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283

Be sure to include the following on your money order:

  • Make it payable to: Secure Medical
  • Include your Order ID and phone number in the memo line

Log-In/Password Retrieval

How can I retrieve my password?

Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Locate the account log-in box that appears on every page of this website. Near that box, you will see the words "Forgot Password." Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.

If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/ new password.